Northway Bank | Tilton, NH
A Teller Supervisor’s primary responsibilities include; ensuring superior customer service is provided by the Tellers; by processing transactions accurately and efficiently in accordance with established policies and procedures and effective implementation of Northway’s referral process. Act as Northway’s face to the customer and consistently seek to enhance our customers’ commitment by demonstrating a sincere desire to exceed their expectations. Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act are adhered to. Lead and contribute to a positive team environment in the Branch through 360-degree coaching. Demonstrate Northway’s fundamental values and exhibit a positive commitment to the company’s objectives. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.
Responsibilities: Ensure Tellers process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. As a leader in the Branch provide backup to Branch Managers with opening and closing procedures, work as a Personal Banker when required and assist Branch Manager with special projects. Act as an ambassador of the bank - smile and greet customers using established guidelines, and provide basic Branch services- Build customer commitment through courtesy and friendliness, including addressing each customer by name- Be a role model and coach of Northway’s referral process being able to identify customer needs and recommend the appropriate products and services while coaching Tellers on same.