Teller
Northway Bank | Portsmouth, NH

A Teller’s primary responsibility is to provide superior customer service by processing transactions
accurately and efficiently in accordance with established policies and procedures. Proactively identify
customer needs and recommend financial products and services to consumer and small business
customers. Act as Northway’s face to the customer and consistently seek to enhance our customers’
commitment by demonstrating a sincere desire to exceed their expectations. Ensure regulatory
requirements, such as Anti-Money Laundering and Bank Secrecy Act, are adhered to. Contribute to a
positive team environment in the branch through 360-degree coaching. Demonstrate Northway’s
fundamental values and exhibit a positive commitment to the company’s objectives. May be required to
work weekends and/or extended hours and regular, reliable attendance is critical. (The position
described herein may be performed differently within a branch based on many factors including the size
of the office, the number of transactions, and the experience and amount of staff.)
Responsibilities - Process transactions accurately and efficiently to build customer confidence and trust
based on established policies and procedures. Act as an ambassador of the bank - smile and greet
customers using established guidelines, and provide basic teller services. Build customer commitment
through courtesy and friendliness, including addressing each customer by name. Identify customer
needs and recommend the appropriate products and services.