Home Health & Hospice Care | Merrimack, NH
Scheduler (Full-time 40 hrs. per week)
Are you a clinical administration professional looking for a new opportunity? Have you scheduled clinicians to care for patients? Home Health & Hospice Care is looking for you! We are proud to have been named the 2017 healthcare business of the year and have a 5 star patient satisfaction rating. Why not consider a move to our award winning agency?
The Scheduler manages weekly schedule for clinicians. Works collaboratively with other schedulers to ensure all patients are scheduled appropriately. Initiates calls to patients to inform them of referral to home health services. Builds professional relationships with clients to ensure excellent customer service. Demonstrates understanding of visit frequencies, problems solves and schedules effectively. Communicates with staff and patients regarding cancellations &/or changes in daily schedule. Builds and maintains positive relationships by readily responding to questions/concerns. Directs complaints or concerns to the appropriate Manager. Assists in productivity expectations by scheduling according to productivity standards and notify Manager when standards are not met. Requires high school diploma, computer competency, including data entry with high rate of accuracy, excellent verbal communication, phone etiquette, customer service, time management and organizational skills with ability to multi-task. Netsmart and medical scheduling experience preferred. Position is M-F from 8am to 5pm.