Member Benefits Coordinator - New Hampshire Retirement System - Concord, NH |
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Member Benefits Coordinator

New Hampshire Retirement System | Concord, NH

New Hampshire Retirement System
The Employer has temporarily removed this posting


To perform benefit implementation procedures using business software to ensure proper benefit estimates and annuity payment calculations for members under New Hampshire Retirement System statute and rules.


  • Operates and navigates a pension software system to calculate member retirement plan benefits and posts completed benefits information to the pension payroll system.
  • Reviews retirement applications for completeness and prepares and mails monthly general retirement confirmation letters and pre-selection verification and acknowledgement letters.
  • Enters all new retirees into business software and prepares monthly retiree listings. 
  • Works closely with employers to rectify or verify wages and accuracy of members’ records and contributions.
  • Provides feedback on recurrent employer issues to supervisor for the purpose of notification and referral to Employer Services functional team for any appropriate follow-up service and support.
  • Extracts member financial data for pension payroll processing.
  • Interacts with members via telephone and in person to assist in the retirement process.
  • Researches various technical and archival data to resolve problems and issues of historical consequences regarding benefit payments.
  • Compiles data for various research projects and prepares reports for use by Benefit Specialists and management.
  • Serves as back-up and additional resource to other team members as requested by supervisor.
  • Other appropriate and related duties as assigned by supervisor.


Education: Associate’s degree, in Accounting, Business Management or other related field preferred. Each additional year of relevant formal education may be substituted for one year of required work experience.   

Experience:  Two year of professional or paraprofessional experience in accounting, employee benefits or related field.

License/Certification: Valid driver’s license preferred. Licensed notary public required and certification must be kept current.


  • This position may require some in-state travel and the ability to work a flexible schedule, including periodic evening hours.


  • Dependability and reliability; detail-oriented and conscientious.
  • Demonstrated ability to practice appropriate judgment, discretion, and diplomacy.
  • Ability to establish and maintain effective working relationships with co-workers, outside vendors, and other constituent groups and individuals. 
  • Strong organizational skills, including the ability to effectively plan, prioritize, and perform diversified duties accurately.
  • Demonstrated proficiency with various computer applications including, Microsoft Word, Excel, and PowerPoint.


  • This position requires sitting (80%), standing (5%), and walking (15%). 
  • Requires lifting materials of approximately 20-25 lbs.
  • Often requires computer responsibility which involves extensive use of keyboard, mouse and monitor.


  • Dayshift hours primarily, although overtime may be required to meet project deadlines.
  • Physically able to participate in training sessions, presentations, and meetings.
  • Work related assignments on weekends are possible.

Posted On: 2019-02-19 14:34:55
Closing Date: Open Until Filled
Telecommute: No
Categories: Admin - Clerical, Finance, Government
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Career Level: Mid Level (2-10 years experience)
Minimum Degree: Associate Degree
Pay Type: Hourly Wage
Wage: $15 - $25
Similar Jobs: Within 25 miles of 03305, Admin - Clerical, Finance, Government