Heavy Truck Service Advisor - New Hampshire Peterbilt Inc. - Bow, NH | JobsInNH.com

Heavy Truck Service Advisor

New Hampshire Peterbilt Inc. | Bow, NH

New Hampshire Peterbilt Inc.

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BUSY HEAVY DUTY TRUCK SERVICE DEPT. IN NH IS IN NEED OF A SERVICE ADVISOR. 

Job Description as follows:
Greeting customers, scheduling service appts, fielding phone calls, handling customer's by providing information on repairs, quotes to customers, cost & time estimates, and fielding complaints. Perform triage on units to provide to technician for repairs. Help with input of warranty claims. Administer jobs to technicians.
Duties & Responsibilites:
• Answering phones and scheduling service appointments.
• Greet customers, inspect vehicle and refer to service history to identify and verify warranty status. Provide an accurate list of repairs requested. 
• Check on progress of services throughout the day and contact customer to communicate and receive approval regarding any changes in the cost estimate and time of completion. 
• Triage vehicles that come in with codes.
• Administer jobs to technicians. 
• Perform small repairs as needed or necessary.
• Handling customer complaints and maintaining high customer satisfaction standards. Field calls for service manager.
• Provide back up for warranty claims input.

Benefits include: Medical, dental, STD, LTD, other insurances offered, paid holidays, vacation and personal time. Training classes paid. IRA offered after a year of employment. Competitive salary offered based on experience/training.


Email resume to: office@nhpeterbilt.com
Posted On: 07/17/17
Telecommute: No
Categories: Automotive, Retail, Skilled Labor - Trades
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Career Level: Mid Level (2-10 years experience)
Minimum Degree: Some College Completed
Pay Type: Hourly Wage
Salary: $35,000 - $40,000
Wage: $15 - $25
Similar Jobs: Within 25 miles of 03304, Automotive, Retail, Skilled Labor - Trades


Additional Contact Info

1548 Route 3A
Bow, New Hampshire 03304

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