Customer Service Specialist - Exeter Health Resources and Affiliate Companies - Exeter, NH |
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Customer Service Specialist

Exeter Health Resources and Affiliate Companies | Exeter, NH 03833

Exeter Health Resources and Affiliate Companies

Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.

  • Associate's degree or equivalent experience
  • 1-3 years medical billing experience

Major Responsibilities:
  • Review work log daily to ensure timely resolution of outstanding A/R.
  • Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
  • Demonstrate proficiency and utilize practice management system.
  • Appropriately document all transactions on patient accounts.
  • Provide backup for other team members; as needed.
  • Process self pay payments in a timely fashion.
  • Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
  • Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.
  • Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.
  • Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.

  • Job Code: 6118
    Posted On: 02/16/192019-02-16
    Closing Date: Open Until Filled
    Telecommute: No
    Categories: Customer Service
    Job Status: Full Time
    Similar Jobs: Within 25 miles of 03833, Customer Service

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