Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.
- Associate's degree or equivalent experience
- 1-3 years medical billing experience
Review work log daily to ensure timely resolution of outstanding A/R.Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.Demonstrate proficiency and utilize practice management system.Appropriately document all transactions on patient accounts.Provide backup for other team members; as needed.Process self pay payments in a timely fashion.Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.
Job Code: 6118
Posted On: 02/16/19
Closing Date: Open Until Filled
Categories: Customer Service
Job Status: Full Time