Customer Service Assistant I - Kennebunk Savings - Multiple Locations |
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Customer Service Assistant I

Kennebunk Savings | Multiple Locations,

Kennebunk Savings
The Employer has temporarily removed this posting
Kennebunk Savings Bank

Position Description

Position Title: Customer Service Assistant I

Department: Customer Delivery

Reports To: Assistant Branch Manager

Overtime Exemption: Non-Exempt

All incumbents will embrace our Quality Service Program which is focused on creating and fostering relationships; displaying a positive and energetic attitude; a willingness to be curious and innovative; and a commitment to safety and security.

Scope of Work

The incumbent will provide a superior level of service while accurately and efficiently processing transactions. He/she will be knowledgeable of our company's products and services to better meet the customer's needs.

Essential Functions (3)

Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently, which may include deposits, withdrawals, loan payments, check cashing, etc., accurately and efficiently verify incoming and outgoing cash, including daily balancing of cash drawer and/or TCR/TCD/ATM.

Customer Service - Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.

Product/Technical Knowledge - Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.

Other Duties and Responsibilities:

Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

Understands, supports and adheres to organizational policies and procedures

Consistently emphasizes the importance of teamwork in the department and company at large

Responsible for keeping abreast of company news and information

Responsible for completing required training and policy review

May serve on various committees

Willingness to take on additional tasks and duties

Certifications/Licenses Required


Desired Knowledge, Skills & Abilities:

Displays high level of regard for trust and confidentiality

Proficient in Microsoft Office Products

Displays strong written and verbal communication skills

Displays strong organization skills and the ability to multi-task to meet established deadlines

Demonstrates a high level of accuracy and attention to detail

Effectively uses analytical skills to solve technical, as well as, non-technical problems

Prior knowledge of banking regulations is preferred

Ability to adapt to change

Desired Job Experience

Experience in a professional, service focused and fast-paced environment

Desired Education

High school or General Education Diploma

Working Conditions/Minimum Physical Requirements

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards

Dexterity of hands and fingers to operate a computer and other office equipment

Lifting and moving of moderately heavy objects on occasion

Standing for extended periods of time

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Updated 12/18/2017
Job Code: 523
Posted On: 2019-05-28 10:00:16
Closing Date: Open Until Filled
Telecommute: Yes
Categories: Customer Service
Job Status: Full Time
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