Customer Service Assistant - 24.5 Hours Hampton Office - Kennebunk Savings - Hampton, NH | JobsInNH.com

Customer Service Assistant - 24.5 Hours Hampton Office

Kennebunk Savings | Hampton, NH

Kennebunk Savings
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All incumbents will embrace our Quality Service Program which is focused on creating and fostering relationships; displaying a positive and energetic attitude; a willingness to be curious and innovative; and a commitment to safety and security.

Scope of Work

The incumbent will provide a superior level of service and be highly proficient in processing transactions, which could include new account opening or more complex customer problem resolution.  He/she will be knowledgeable of our company’s products and services to better meet the customer’s needs.  This position may be responsible for the management of vault cash and oversee the end of day processing activities.

Essential Functions (3)

Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently, which may include deposits, withdrawals, loan payments, check cashing, etc., accurately and efficiently verifies incoming and outgoing cash, including daily balancing of cash drawer, vault and/or TCR/TCD/ATM

Customer Service – Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.

Product Knowledge and/or Sales – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient in using a variety of systems such as: Teller, Platform, Navigator, FISC, TRISM, etc.  Responsible for opening and servicing all deposit products; provides qualified referrals to other business lines. Meets assigned sales/referral goals if applicable.

Other Duties and Responsibilities:

Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

Understands, supports and adheres to organizational policies and procedures

Consistently emphasizes the importance of teamwork in the department and company at large

Responsible for keeping abreast of company news and information

Responsible for completing required training and policy review

May serve on various committees

Willingness to take on additional tasks and duties

Certifications/Licenses Required

N/A

Desired Knowledge, Skills & Abilities:

Displays high level of regard for trust and confidentiality

Proficient in Microsoft Office Products

Displays strong written and verbal communication skills

Displays strong organization skills and the ability to multi-task to meet established deadlines

Demonstrates a high level of accuracy and attention to detail

Effectively uses analytical skills to solve technical, as well as, non-technical problems

Prior knowledge of banking regulations is preferred

Ability to adapt to change

Desired Job Experience

1-2 years of related experience in financial services

Experience in a professional, service focused and fast-paced environment

Desired Education

High school or General Education Diploma

Working Conditions/Minimum Physical Requirements

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards 

Dexterity of hands and fingers to operate a computer and other office equipment

Lifting and moving of moderately heavy objects on occasion

Standing for extended periods of time

 

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


Job Code: 189
Posted On: 05/22/17
Telecommute: No
Categories: Customer Service
Job Type: Regular
Job Status: Part Time
Similar Jobs: Within 25 miles of 03842, Customer Service


Additional Contact Info

Phone: 207-985-4903

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To apply to this job: click the button to be redirected to this employer's online application process.


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