Customer Service Agent - Plymouth State University - Plymouth, NH |
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Customer Service Agent

Plymouth State University | Plymouth, NH

Plymouth State University
The Employer has temporarily removed this posting

Customer Service Agent

Plymouth State University seeks two caring, thoughtful, and outgoing individuals to fill two Customer Service Representative positions with the fast-paced Student Financial Services office. This position reports to the Student Financial Services Customer Service Manager, and serves as the face of the university interacting with both prospective and current students as well as their families. They will be responsible for providing a variety of customer service support to students, families, faculty, staff, and the general public.


Minimum Qualifications:

  • High school graduation.
  • One year business, accounting or bookkeeping experience.
  • To the extent required by department, experience with keyboarding and computer applications such a spreadsheets, word processing, e-mail, browser software, data entry/retrieval, and knowledge of other software applications.
  • Customer service skills including the ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.


Additional Preferred Qualifications:  

  • Excellent verbal and written communication skills.
  • Ability to handle confidential information.
  • Associate’s Degree or higher.
  • 2-3 years in a customer service capacity.
  • Experience with working in an educational environment.
  • Experience with Banner software.
  • Excellent mathematical and problem solving skills.


Duties & Responsibilities:

  • Greeting visitors – assessing needs, answering questions, accepting payments, and providing guidance on Financial Aid and Billing issues.
  • Answering inbound phone calls, assessing needs and providing guidance.
  • Monitoring Student Financial Services central email box – reviewing, investigating, and responding to emails.
  • Reviewing, investigating, and entering payments into student and university accounts.
  • Investigating complex student inquiries – reaching out to other departments for information, making decisions, and escalating situations as necessary.
  • Updating student account information with pertinent information.
  • Various Student Financial Services projects as necessary to support departmental operations.


To view a full description and apply, visit here:

Posted On: 2019-02-26 12:28:34
Closing Date: Open Until Filled
Telecommute: No
Categories: Admin - Clerical, Customer Service, General Business
Job Type: Regular
Job Status: Full Time
Career Level: Entry Level (<2 years experience)
Minimum Degree: High School or Equivalent
Pay Type: Hourly Wage
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