Northway Bank | Concord, NH
The Branch Manager II is responsible for leading a team of relationship banking professionals to meet and exceed sales goals and service targets. Responsible for managing a medium to large Branch, or a couple of smaller centers (Transaction volumes for these centers generally require 4-6 total FTE and deposits are between $15MM and $30MM). Directly work with customers to uncover and satisfy their financial needs. Ensure the operational excellence of the center and maintain the highest level of customer service. Be a mobile and visible leader by greeting customers, directing them to the appropriate areas of the branch, and ensuring that the customers' needs are met. Observe branch team in action "through the eyes of the customer." Supervise and coach teams on proper execution of key branch responsibilities including the referral process and our relationship banking process while role modeling the desired behaviors. Sell to individual customers and manage overall aspects of running an efficient and productive branch. Periodically communicate with appropriate members of the leadership team, review center performance assessments and update associates on business developments. Demonstrate Northway’s fundamental values and exhibit a positive commitment to the company’s objectives. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.
Responsibilities - Continually improve branch performance, operational excellence and associate proficiency - Delight customers and exceed customer commitment goals - Support our corporate goal of being the employer of choice by cultivating an engaged, energized and well coached team - Drive sales to meet and exceed sales targets.